Reference

Terms & Conditions That Protect Your Play

Q: Can I request a copy of all my transactions with mastercasino?

Yes. Email support@mastercasino.club with your account email and request a transaction export. We'll send you a CSV file within 14 days listing every deposit, withdrawal and play session with timestamps. The file is yours to keep for your records.

When you open an account with mastercasino, you enter into a clear agreement that governs how deposits work, how withdrawals are verified, and what happens if a dispute…

Account access tied to your email and IDPayment methods: DANA, OVO, GoPay, QRISWithdrawal verification process explainedSupport available seven days a weekDispute resolution steps laid out

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What Our Terms Cover and Why They Matter

mastercasino Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms define the contract between you and mastercasino from the moment you register until you close your account. They cover account creation, how we process deposits and withdrawals, your obligations to keep your password secure, and the house rules that apply to all games. Where

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local law permits, these terms are governed by the jurisdiction where mastercasino operates. We spell out the circumstances under which we may suspend or close your account, how we handle chargebacks on payment methods like DANA and OVO, and your right to request a copy of
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your account history. If you spot something unclear or believe a transaction was recorded incorrectly, you have the right to dispute it—and we outline that process here so you know exactly how to escalate and what to expect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP

How to Reach Us About Terms Questions

Every question about how our terms apply to your account has an answer. We staff support channels in English and Indonesian seven days a week so you can get clarity on payment…

Live Chat Chat with a support agent in English or Indonesian. Available seven days a week during business hours. You'll get an immediate response and a ticket number for reference.

Email Support Send detailed questions to our support team. We respond within 24 hours. Include your account email and a clear description of what you need to know about the terms.

Phone Support Call our support line to speak directly with someone who can walk through your question. Available during Indonesian business hours. Have your account details ready.

YOUR DATA SECURITY

How We Protect Your Account and Information

Your account details, payment history and personal information are encrypted and stored securely. We do not sell your data to third parties.

Encrypted Data Storage

All account details, payment records and personal information are encrypted in transit and at rest. We use industry-standard protocols to ensure your data stays private and protected from unauthorised access.

Identity Verification

Every withdrawal is verified using your registered email and ID. This matches the credentials you provided at signup and ensures only you can approve payouts from your account.

Data Retention

We keep your account history and transaction records for seven years after account closure. You can request a full export of your data at any time—we'll deliver it within 14 days.

No Third-Party Sales

Your information is never sold, rented or shared with marketing companies. We use it only to operate your account, process payments and respond to support requests.

Two-Factor Authentication

Enable two-factor authentication in your account security settings for added protection. A code sent to your registered email confirms every login from a new device.

Contact Data Protection

To request a data export, delete your account or ask questions about how we handle your information, email [email protected] with your account email and a clear request.

Frequently Asked Questions About Terms & Conditions

These are the questions we hear most often from players in Indonesia and elsewhere who want to understand exactly what they're agreeing to when they open an account.

Your DANA deposits remain in your account wallet until you withdraw them or use them to play. If you close your account, any remaining balance is returned to the original DANA payment method within 3–5 business days. The terms make clear that we process refunds to the method you used to deposit.

We can update terms to reflect changes in law or security practices, but we'll email you 30 days in advance of any material change. You can close your account without penalty if you disagree with a change. Continued play after 30 days means you accept the updated terms.

Withdrawals to OVO are processed within one hour of approval. The terms require us to verify your identity before release—we match your account email and ID to your OVO registration. OVO may apply its own fees; those appear in your OVO transaction history, not on our side.

If you report a disputed GoPay transaction within 14 days of the charge, we investigate by reviewing account logs and device IP records. We respond within seven days with findings. If we confirm the dispute, we refund the amount to your account wallet or original payment method.

We retain your full account history, transaction records and personal data for seven years after closure. This protects both of us in case of chargebacks or disputes. You can request a data export at any time; we deliver it within 14 days of your email request to support.

We may suspend your account if we detect unusual activity, suspected fraud, or violation of house rules—for example, using automated betting software or playing from a blocked region. We'll email you explaining the reason. You have 30 days to respond to our support team with evidence if you believe the suspension was incorrect.

Yes. Email [email protected] with your account email and request a transaction export. We'll send you a CSV file within 14 days listing every deposit, withdrawal and play session with timestamps. The file is yours to keep for your records.

Terms & Conditions That Protect Your Play

How to Reach Us About Terms Questions

How We Protect Your Account and Information

Encrypted Data Storage

Identity Verification

Data Retention

No Third-Party Sales

Two-Factor Authentication

Contact Data Protection

Frequently Asked Questions About Terms & Conditions

01 What happens if I deposit via DANA and then decide to close my account?

02 Can mastercasino change these terms after I open my account?

03 What does the terms say about withdrawals via OVO?

04 If I dispute a charge on GoPay, what do the terms say we do?

05 How long does mastercasino keep my account data after I close my account?

06 What does the terms say about account suspension?

07 Can I request a copy of all my transactions with mastercasino?

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